How much friction does this process carry today?

We first measure recurrence, effort and impact. A small number of hours does not rule out an opportunity.

Use reasonable estimates. The goal is to inform a decision, not manufacture precision.

Approximate human hours per month

Add the time of everyone involved in the process.

approx.

Approximately how many times does it occur per month?

Requests, documents, orders, cases or another repeatable unit.

approx.

Corrections or rework

Impact when errors occur

Impact of delays and waiting

Need for control, traceability or risk reduction

Expected volume growth